Return and Refund Policy

At Matrix Innovative Solutions , we strive to ensure our customers receive high-quality electronic components and automation parts. Please read our return and refund policy carefully:

1. Eligibility for Returns

Returns are accepted within 7 days of delivery.

Items must be unused, in their original packaging, and in resalable condition.

Certain items, such as special orders or clearance products, may be non-returnable (clearly stated on the product page).

2. Non-Returnable Items:

Opened, used, or damaged products due to mishandling.

Static-sensitive items not handled with proper ESD precautions.

Custom-built or modified components.

3. Return Process:

To initiate a return, please contact our support team with your order number and reason for return.

Once approved, you will receive instructions for returning the item.

Customers are responsible for return shipping costs unless the item was incorrect or defective upon arrival.

4. Refunds:

After we receive and inspect the returned item, refunds will be processed within 5–7 business days.

Refunds are issued to the original payment method only.

Shipping charges are non-refundable, except in cases of incorrect or defective products.

5. Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact us within 48 hours of delivery.

We will arrange a replacement or full refund at no additional cost.

For any questions or to start a return, please reach out to our support team at [Your Email/Contact Page Link].